More on Mad as @#$%

Monday, October 31, 2011

Re: my letter of October 26, 2011, to Mr. Phillip Brown, Executive Director of OIA and the Executive Airport.

This morning I had a 20-minute phone call from the Customer Service Manager - Operations at the Greater Orlando Aviation Authority. She was appalled, she told me, as was Mr. Brown, by what happened curbside at Terminal A on Wednesday evening. Portions of my letter would be used in re-training sessions planned for the curbside parking attendants. She had already faxed my letter to their supervisors. She even asked me for physical descriptions of the two attendants mentioned in my letter.

We ended up discussing our children, my books, e-readers, etc., but of greatest importance was the fact that I felt there might be changes made. And perhaps the biggest moral of the story: don't accept rude behavior. We really don't have to "take it." Complain. And complain to the highest authority where it might do some good. The pen really can be mightier than the sword.

Grace

Next on Mosaic Moments: My latest online upload, The Sometime Bride & the novella Mistletoe Moment, due out November 10.